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Elargir la recherche         Sur le même sujet :     Communication interpersonnelle     Relations humaines     Communication interpersonnelle     Relations humaines     Parcourir le catalogue     par auteur:      Patterson , Kerry      Grenny , Joseph      MacMillan , Ron       Rechercher sur Internet     Localiser dans une autre bibliothèque (SUDOC) (PPN ou ISBN ou ISSN)     Aperçu dans Google Books     Affichage MARC

Auteur :  Patterson , Kerry Grenny , Joseph MacMillan , Ron Titre :  Crucial conversations : tools for talking when stakes are high , by Kerry Patterson, Joseph Grenny, Ron Macmillan [et al.] Editeur :  New York Toronto : McGraw-Hill C 2002 Description :  1 vol. (XV-235 p.) : ill., couv. ill. en coul. ; 23 cm ISBN:  0-07-140194-6 978-0-07-140194-4 Notes :  Bibliogr. p. 229, Index. A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--Résumé de l'éditeur Sujet :  Communication interpersonnelle Relations humaines Communication interpersonnelle Relations humaines   Exemplaires Site Emplacement Cote Type de prêt Statut   Ensea Espace flexible ENSEA 808.5 PAT Empruntable Disponible

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